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Replacing Important Documents

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Information from NC Department of Public Safety
and other sources

To replace important documents lost or damaged during Hurricane Matthew, contact the following agencies.

SNAP Card (Food Stamps): Wayne County residents: Wayne County Department of Social Services, 301 N. Herman St., Goldsboro, NC 27530, 919-580-4034, http://www.waynegov.com/domain/44
Residents of other counties: 1-866-719-0141, www.ncdhhs.gov/divisions/dss/local-county-social-services-offices

EBT Card: 888-622-7328  www.ebtcardbalance.com/north-carolina-lost-ebt-card-el27

N.C. Birth, Death or Marriage Certificates: Wayne County records (and birth certificates of individuals born after 1971 in most NC counties) – Wayne County Register of Deeds office, first floor of the Wayne County Courthouse Annex . Bring identification (driver’s license and state-issued identification cards are best). Fees range up to $24.
Records from other counties – 919-733-3000  http://vitalrecords.nc.gov/order.htm

N.C. Driver License: 919-715-7000  www.dmv.org/nc-north-carolina/replace-license.php

Vehicle Titles: 919-715-7000 www.ncdot.gov/dmv/vehicle/title/replacement/

Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: 877-275-3342  www.fdic.gov

Credit Cards: Contact the issuing institution.

Credit Reports (Equifax, Experian or TransUnion):  877-322-8228 www.annualcreditreport.com

Social Security Card: 800-772-1213 www.ssa.gov

Medicare Cards: 800-772-1213 www.socialsecurity.gov/medicarecard/

Green Card: 800-375-5283  www.uscis.gov/green-card/after-green-card-granted/replace-green-card

Passport: 877-487-2778 http://travel.state.gov/content/passports/english/passports/lost-stolen.html

U.S. Savings Bonds:  800-722-2678 or 800-553-2663 www.treasurydirect.gov/

Tax Returns: 800-829-1040  www.irs.gov/pub/irs-pdf/f4506.pdf

Military Records: 866-272-6272  www.archives.gov/contact/

Insurance Documents: Contact your own insurance agent

Real Estate & Property Records (Mortgage Documents, Deeds, etc.): Wayne County Records – Wayne County Register of Deeds office, first floor of the Wayne County Courthouse Annex . Bring identification (driver’s license and state-issued identification cards are best). Fees apply.
Find guidance at http://propertydeeds.org/lost-property-deed-replacement-procedure/

Medical and Prescription Records: Call your doctor; medical and prescription records are tracked electronically.

Other Family Records: http://www.archives.gov/preservation/disaster-response/guidelines.html

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Information from
Ready.gov and other sources

Throughout the recovery period, it is important to monitor local radio or television reports and other media sources for information about where to get emergency housing, food, first aid, clothing, and financial assistance.

Direct Assistance

Direct assistance to individuals and families may come from any number of organizations, including:

These organizations provide food, shelter, supplies and assist in clean-up efforts.

You can find other resources, including local ones, from the United Way of North Carolina’s “NC 2-1-1 Directory.” Simply dial 2-1-1 from any phone to talk to a trained call specialists 24/7. You can also go to the NC211 webpage to search for resources such as clothing, food pantries, medical transportation, rent/mortgage assistance, or utility assistance. From that page you can also download the “Hurricane Matthew Relief and Recovery Assistance Guide” which is constantly updated, includes Wayne County resources, and also has tips for clean-up and recovery.

The Federal Role

In the most severe disasters, the federal government is also called in to help individuals and families with temporary housing, counseling (for post-disaster trauma), low-interest loans and grants, and other assistance. The federal government also has programs that help small businesses and farmers.

Most federal assistance becomes available when the President of the United States declares a “Major Disaster” for the affected area at the request of a state governor. FEMA will provide information through the media and community outreach about federal assistance and how to apply.

Grants and Assistance from Individuals

A Catalog of Federal Disaster Assistance (CFDA) numbers is provided to help you find additional information on the CFDA website.

Housing Help
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Information from the
N.C. Department of Public Safety
www.ncdps.gov/

N.C. Emergency Management is working with the Federal Emergency Management Agency (FEMA) to find short-term and long-term temporary housing for people displaced by Hurricane Matthew.

A number of state and federal programs can help eligible people find a safe, secure and clean place to stay while their damaged homes are repaired or rebuilt. Assistance may include grants for temporary housing, rental assistance and home repairs.

Who is Able to Get Help: All homeowners, renters or business owners who sustained property damage as a result of Hurricane Matthew are encouraged to register with FEMA. Survivors may register in the following ways:

  • Online at DisasterAssistance.gov.
  • Call the FEMA Helpline at 800-621-3362. Applicants who use 711 or Video Relay Service may also call 800-621-3362. Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is available in most languages, and information on the registration process is available in ASL at http://www.fema.gov/media-library/assets/videos/111546.
  • Through the FEMA mobile app.
  • If you have limited or no access to a working telephone or internet, visit a Disaster Recovery Center, or DRC. Find the nearest DRC by going online to FEMA’s Hurricane Matthew N.C. website or through the FEMA mobile app. DRCs are open Monday-Saturday from 9 a.m.-5 p.m. and Sunday from noon to 5 p.m.
  • Survivors requiring a reasonable accommodation (American Sign Language interpreting, Braille, large print, etc.) also may wish to visit a DRC. When visiting a DRC, these survivors may also call the appropriate Helpline number for support.

You will be asked to provide:

  • Your Social Security number
  • Address of the damaged home or apartment
  • Description of the damage
  • Information about insurance coverage
  • A current contact telephone number
  • An address where you can get mail
  • Bank account and routing numbers if you want direct deposit of any financial assistance.

Registering with FEMA is required for federal aid, even if you have registered with another disaster-relief organization such as the American Red Cross, or local community or church organization.

Types of Aid:

Repair: Money for homeowners to repair damage from the disaster that is not covered by insurance. The goal is to repair the home to a habitable condition. The homeowner may apply for a Small Business Administration disaster loan to cover additional repair costs.

Repair and replacement items include:

  • Structural parts of a home (foundation, outside walls, roof);
  • Windows, doors, floors, walls, ceilings, cabinetry;
  • Septic or sewage systems
  • Well or other water system;
  • Heating, ventilating, and air conditioning system;
  • Utilities (electrical, plumbing, and gas systems);
  • Entrance and exit ways from the home, including privately owned access roads, and;
  • Blocking, leveling, and anchoring of a mobile home and reconnecting or resetting its sewer, water, electrical and fuel lines and tanks.

Temporary Housing: Money to rent a different place to live or a temporary housing unit (when rental properties are not available).

Transitional Sheltering Assistance (TSA): Disaster survivors may be eligible to stay in hotel/motel lodging for a limited period of time and have FEMA cover the cost of the room and taxes. To qualify survivors must have an unlivable or inaccessible primary residence in a designated county.

Dial 211 to speak with a trained call specialist about Hurricane Matthew assistance in your area; the service is free, confidential and available in any language.

DONATE

United Way of Wayne County has set up a Hurricane Matthew Relief Fund. All monies donated to the fund will be used to support relief efforts for people affected by the storm and long-term recovery needs if funding allows. All of the money raised will be used locally. No administrative costs will be associated with this fund and it is separate from United Way’s annual community campaigns. It will be administered by members of the United Way Board.

The Salvation Army, 610 North William Street in Goldsboro, is asking for these items for storm victims:
– personal hygiene items: toothbrushes / toothpaste / soap / washcloths / shampoo / feminine products, etc.
– nonperishable items: fruit cups, beanie weenies, crackers, individual snacks, juice boxes, ensure drink cans, tuna, applesauce, granola bars, etc.
– kleenex
– water
– can openers
– baby wipes
– large plastic storage bins
– new and gently used clothing
– new underwear (all sizes/ men, women and children)
– blankets
– baby items (diapers/formula/wipes/onesies/cribs, etc.)
– 5 gallon buckets
– liquid laundry detergent
– scrub brushes
– sponges
– trash bags
– bleach
– masks
– gloves for cleanup
– OTC meds for infants, children and adults
Monetary donations are also appreciated.

The American Red Cross is accepting monetary donations to support relief efforts in our region and abroad. Donations can be made online or mailed to 600 N. George Street, Goldsboro, NC 27530.
Wayne County Public Schools is accepting donations for students in need of clothes, shoes, school supplies, personal hygiene products, and/or other personal properties lost to flooding. Contact Carol Artis at 919-705-6166 to donate items. Gift cards are welcome.
A special WCPS Relief Fund account with BB&T has also been setup for individuals seeking to make a monetary donation in order for schools to directly purchase needed items for students. Checks can be made to “WCPS Relief Fund” and dropped off at the WCPS Administrative Offices on Royall Ave in Goldsboro or mailed to
Wayne County Public Schools, Attention: WCPS Relief Fund, P.O. Drawer 1797, Goldsboro, N.C. 27533-1797.

NC Gov. Pat McCrory activated the NC Disaster Relief Fund in partnership with the United Way of North Carolina to support long-term recovery efforts. All contributions are tax deductible.  To make a donation, go to NCDisasterRelief.org or text NCRECOVERS to 30306.

A Tip from NC Voluntary Organizations Active in Disaster: Cash is best – monetary contributions to voluntary organizations make good sense for a number of reasons:

  • Financial contributions help ensure a steady flow of important services to survivors.
  • Local organizations spend the money in the local affected community, accelerating its economic recovery.
  • Monetary donations, rather than unsolicited donated goods such as clothing, avoid the complicated, costly and time-consuming process of collecting, transporting and distributing these goods.

VOLUNTEER

Find local Hurricane Matthew volunteer opportunities through Volunteer Wayne and NC Voluntary Organizations Active in Disaster.

To find out how you can assist the local Salvation Army, call 919-735-4811.

To volunteer with the American Red Cross, first complete the application at www.redcross.org/volunteer/become-a-volunteer. You can then visit the volunteer intake center at the local Red Cross headquarters at 600 N. George St., Goldsboro. It will be open 9 a.m.-5 p.m., Monday-Friday. For more information, call 202-664-7589.

 

 

 

One Site, Many Resources: DisasterAssistance.gov

DisasterAssistance.gov provides one-stop shopping for recovery resources. Complete a simple online form to get a personalized list of possible assistance.

The site allows you to: