The most important information any student needs to know is who/where to go for assistance.

My Bison ID/Okta

If you aren’t able to log in to Okta, then you can’t access any of the major tools like student email, Moodle, Self-Service, etc. Visit and bookmark the My Bison ID page, then follow the directions carefully to log in.

If you have Okta login issues

If you’re having trouble logging into Okta/My Bison ID on the Okta sign-in page, refer to our knowledge base or call our 24/7 helpdesk at 877-220-5016.

You can log in to Okta but are having Moodle issues

If you can log in to Okta and access student email, Moodle, Self-Service, etc., but are having issues specifically with Moodle, contact one of our eLearning Specialists by phone, email, or in-person. The Department of eLearning is located in the Wayne Learning Center, room 305 (same floor as the campus library).

Julie Marciel-Rozzi
eLearning Specialist
jamarciel-rozzi@waynecc.edu
919-739-7023

Randall Shearon
eLearning Specialist
shearon@waynecc.edu
919-739-7029

Preferred browsers

Moodle and most programs used in WCC courses work best in Google Chrome or Firefox. You can identify which browser you are using by looking for these icons:

Keep your browser updated

• Firefox
• Google Chrome

Popup blockers

• Popups in Firefox
• Popups in Google Chrome

Clear history/cache

Doing this regularly can help your browser work more effectively.

• Delete browsing history in Firefox
• Clear browsing data in Google Chrome

Smart phones and classwork?

Use your smartphone and the Okta app to check your campus email or view your courses in Moodle. Students should not take a quiz/exam or complete an entire assignment on a smartphone.

Internet signal strength

A reliable internet connection is essential to successfully completing online classwork, especially quizzes or exams. If your internet connection strength varies, consider the following:

• Hardwire (use an appropriate cable) to connect your computer directly to the router in your home.
• If you don’t have the appropriate cable to connect directly, sit as close as possible to the router while completing a quiz or exam.
• Consider coming to campus to complete your quiz or exam in the library. There are over 20 computers there for student use.

If you can’t log into Okta contact IT support

• Check out Do you need help? On the Bison ID page
• Or call 877-220-5016 for 24/7 assistance
• Call 919-739-7060

You can log into Okta, then access Moodle but you find you have questions about your course(s)

• Email or call your instructor; their contact information is in the course, the syllabus and on the Course Dashboard
• Still having trouble? Contact eLearning by email: wcc-de@waynecc.edu
• Or call eLearning: 919-739-7029 or 919-739-7023

Nearly all WCC curriculum courses use Moodle. How much you do in Moodle for any course depends on the instructor and the course format. Learning how to work in Moodle and what to do if things aren’t working correctly is essential for your success.

The following are tips for success when using Moodle or taking a fully online course.

Tip 1
Moodle works best in Chrome or Firefox, remember to use the most current version:

• How to check your Chrome version
• How to check your Firefox version

Tip 2
Online Test Proctoring is used at the instructor’s discretion in any course. In general, WCC uses one of two products:

• Respondus LockDown Browser, a special secure browser that does not allow you to open different windows, copy, or print quiz content.
• Respondus Monitor, which includes video proctoring.

Both products work best with a hardwired internet connection. If you are using a wireless connection, be aware that signal fluctuations can bump you out of a test. Follow the directions posted in your course and various screen prompts carefully. If you have trouble or are bumped out of a test, let your instructor know immediately. Please contact eLearning if needed.

Note: Respondus is already installed on the computers in the WCC Erwin Library, located on the third floor of the WLC building.

Tip 3
Contact your instructor if you have questions, concerns, technical issues while submitting work, or other issues staying up to date with your course work. Their email address is always located in the course syllabus.

Tip 4
Want to brush up on your online learning and Moodle skills? Are you a brand-new student who isn’t at all sure what Moodle is? We have a tool for you!

Log in to Moodle and click on “Moodle Orientation – v.2.” This Moodle course allows you to practice valuable skills such as submitting an assignment, taking a quiz, or participating in an online discussion. Completing the course earns you valuable skills and a digital badge that appears in your Moodle profile.

Tip 5
Print your syllabus and course schedule (if provided).

Tip 6
Check your email regularly- at least every other day. Your student email is how your instructors and campus services will communicate with you.

Tip 7
The Enrollment Verification Quiz must be completed in all online and hybrid courses a student is enrolled in.

Tip 8
Approximately 30 computers are available during campus hours in the Wayne Learning Center Library.

Currently enrolled students have access to Microsoft Office 365 for free.

Currently enrolled students also have access to Google Drive. On the student email page, locate the checkerboard square icon to access Google Drive resources.

You can use either or both products depending on which you are familiar with or is required in your course(s).

• Learn more about Google Drive.
• Learn more about Microsoft Office 365.

Student Identity and Authentication

Wayne Community College takes all appropriate measures to protect student identity, requiring unique usernames and passwords for each student to access Okta and the affiliated resources and programs. Student identity is initially verified during the WCC application process. North Carolina employs Residency Determination Services to confirm the applicant’s identity using official documents and state and federal databases as part of the in-state or out-of-state tuition determination. Further, all students benefit from best practices using a unique username and password combination. Passwords expire every 90 days and all students have access to 24/7 support via the My Bison ID page.

Students bear significant responsibility in protecting the security of their unique username and password as detailed in the Technology Acceptable Use Procedure (TAUP) located in the General Catalog and Student Handbook. The TAUP defines as unacceptable the user of another person’s account, divulging passwords to anyone else, and divulging personal, confidential, or sensitive information.

Log into Okta, select Self-Service

Click the Students icon

Click Grades

Choose the appropriate term

Click Submit

Department of eLearning Helpdesk Contact Info:

wcc-de@waynecc.edu or 919-739-7029 or 7023.

All Wayne Community College students have access to the same student support services regardless of method of instruction, online, hybrid, seated or a combination. Student Services include:

• Academic Skills Center
  Tutoring in-person, chat, voice, and video options. If you have questions or comments you may contact the Academic Skills Center at (919)-739-6711 or (919) 739-6748, you may visit us in the Wayne Learning Center, third floor, room 322A, or email at wcc-asc@waynecc.edu.
• WCC Erwin Library
  In-person and online 24/7 access. For questions and support, call (919) 739-6891 or email wcc-library@waynecc.edu.

For more information on these or other services and resources please visit the Student Services page.

If you’re a Spectrum customer, you have access to their free hotspots around Wayne County. Downtown Goldsboro and the parking lot of any Wayne County Public Library (Goldsboro, Mount Olive, Fremont, and Pikeville, 7 a.m.-9 p.m.) also offer free Wi-Fi.

Spectrum is offering free cable internet for qualified households.